Blackboard (WebCT) Support Request Form

This form enables you to submit a help request to a technical specialist whose expertise matches your inquiry. Tickets will be responded to within 24 hours, but if you have an urgent issue, please contact us at (864) 646-1457 or toll free at
1-866-269-5677 ext. 1457 (within the 864 area code).
 

Contact Information:
Note: You must provide information for all 4 fields.
Institution: Tri-County Technical College
*Name:
*Email:
*Telephone:
*User Type:
*User Name:
*Password:
 

Problem Description:
  1. The correct WebCT/Blackboard url is: http://tcwct6.tctc.edu. Is this at the beginning of the address that is showing in your address bar at the top of your browser?


 
  1. If that address is correct, can you view the page with the login button on it? It looks like this:

Login page

    

If you answered "No" stop and go here. Otherwise continue.
 
  1. Have you run the Browser Check link located on the right side of the login screen?

If you answered "No", please run the check now. It will tell you if your machine is set up correctly to run WebCT/Blackboard.
 
  1. If you can see the login page and have run the browser check but are still having trouble logging in to Blackboard/WebCT, please choose the symptom which most closely matches your problem:
Problem Type:
Note: Trying to access Blackboard/WebCT from a bookmark or a desktop shortcut will sometimes result in your User Name or Password being rejected. Try using this link instead.

Note to Students: Your class section(s) will not be listed on your My WebCT page until the first day of classes. This is normal and does not need to be reported.

  1. If your problem is related to a specific course, please complete the following:
Course (ENG 101 for example):
Section (004 for example):
* Problem Details: 
  1. If you can log in to your course, but are having trouble with the tools in Blackboard/WebCT, please choose the part of the course in which your problem is happening:
* Problem Details: 
 

Details About Your Computer:
Browser:
Operating System:
Internet Service Provider:
If you do not know how to find out the details about your computer, go here.