Student Grievance/Complaint Process

Tri-County Technical College is committed to resolving student grievances, complaints and concerns in a prompt, fair and friendly manner. A student who desires to resolve a grievance may initiate the resolution process by the following steps:

The student is advised to discuss the grievance informally with the person who is the source of the grievance. If the grievance is resolved by the parties, the matter is deemed closed. If the grievance is not resolved at this level, the student may request a review by one of the following designated College administrators or designee by following the steps outlined in the relevant form.

If the source of the grievance is another student, a College employee, or an academic dispute other than academic dishonesty, contact the Assistant VP for Student Support and Engagement, (864-646-1605):
     for "sexual harassment or discrimination" and "all other grievances" 
     if the source of the grievance is a refund appeal, other than Financial Aid package or credit balance

To promote a fair and swift resolution of their concerns, students are advised to consult with only those administrators designated by this procedure, unless there are compelling reasons to do otherwise. Some aspects of the grievance process are specific to the type of grievance. Additional details, such as the appeals process, are described in the documentation for the specific grievance.


 

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Contact Us

Student Life & Services

(864) 646-1569 or toll-free within the 864 area code at 1-866-269-5677, ext. 1569.