Student Grievance/Complaint Process

Tri-County Technical College is committed to resolving student grievances, complaints and concerns in a prompt, fair and friendly manner. A student who desires to resolve a grievance may initiate the resolution process by the following steps:

The student is advised to discuss the grievance informally with the person who is the source of the grievance. If the grievance is resolved by the parties, the matter is deemed closed. If the grievance is not resolved at this level, the student may request a review by one of the following designated College administrators or designee by following the steps outlined in the relevant form.

If the grievance cannot be resolved informally, students should engage with one of the following processes:

1. Academic Complaints:  For complaints/grievances related to learning experiences in a class, academic programs, or similar items of an academic nature, please connect with the appropriate academic division office.
2. Tuition and Fee Refunds:  Requests for a refund of tuition and fees due to an extenuating circumstance, complete the form:  Tuition and Fee refund appeal Form
3. For all other grievances, including discrimination complaints, complete the following online form: Student Grievance Form

For more information about each of these grievance and complaint processes, review the following procedures:

• Academic Concern and Complaint Procedure (3-2-1060.1)
• Tuition and Fee Refund Appeal Procedure (7-2-1012.1)
• Student Grievance Procedure (3-2-106.3)

To promote a fair and swift resolution of their concerns, students are advised to consult with only those administrators designated by this procedure, unless there are compelling reasons to do otherwise. Some aspects of the grievance process are specific to the type of grievance. Additional details, such as the appeals process, are described in the documentation for the specific grievance.

Student who need assistance with this process may contact Dr. Mark Dougherty, Dean of Students, by calling 864-646-1871 or email mdougher@tctc.edu.