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MyTCTC and College E-Mail

Logging In

Before logging into MyTCTC for the first time, follow these instructions to change your temporary password and enroll your account:

Step 1 
Log into http://account.tctc.edu using the User Name and Temporary Password included in your acceptance letter. Your user name will remain the same but you will need to change your password. The temporary password is your T-Number and two-digit day of birth. For example, if your T-number is T12345678 and your birthday is on the 15th, your initial password would be T1234567815. The T must be capitalized.

Step 2 
Once you login you will be asked to change your password. Select the Change Password Tab at the top of the screen. When choosing a password, be sure to choose a password that is difficult for others to guess.

Guidelines for Creating a New Password

  • Choose a password that is at least 10-16 characters long

  • Think of a phrase you’ll remember

  • Capitalize at least one letter (there needs to be at least one lower case letter, too)

  • Add at least one number

  • Add at least one special character from this list: ! # % ^ - + { } / ? _

  • Example: Ilove2eatpizza!

Step 3 
Once you have successfully reset your password you will need to setup your Multi-Factor Authentication (MFA) with the college.

Step 4

Once you have your password and MFA setup, you will now be able to sign into MyTCTC at https://my.tctc.edu
MyTCTC will be your central hub for college applications such as email and Blackboard.

Passwords

Reset Forgotten Password 
A new option is available to reset your TCTC password!  Now, you can reset your password by having a code sent to your mobile phone via text message or an alternate email address without the need to contact TCTC IT support.  To be able to use this option you must setup your mobile number and alternate email at https://account.tctc.edu . Once you log in go to the My Info tab and on the right side of the screen you will see Mobile Number and Alternate E-Mail fields.  When entering your mobile number it must be in the format 18641234567. You can hover over the blue help icon to the right of the mobile field for further help in typing the correct phone number format.  Also, while on the My Info tab you can choose to display your photo in college applications such as Outlook and Skype.  Once you have entered your information click on the Update button at the bottom of the screen.  You are now able to reset your password using text messaging or alternate e-mail. Standard text messaging rates may apply.

Now, that you are setup you can at any time go to https://account.tctc.edu and click on the “Forgot your password?” link to reset your password.  Alternately, you can access the account site from the “Having Password Problems” on the eTC login page.  Once you click on the “Forgot your Password?” link and enter your username then select if you would like the code sent to your email or phone.  Once you receive the code enter it in and select your new password.

Password Expiration 
For security purposes you will be required to change your password every 195 days. You will receive email notifications at your tctc.edu email address that the expiration date is near. Log into http://account.tctc.edu to create your new password. This will be reflected immediately in the College systems so that you may log in with your newly created password.

College E-mails Concerning Passwords 

  • The College will never send you an email asking for your password. If you receive such emails, please do not reply and then forward the email to the Service Desk at servicedesk@tctc.edu.

  • The College will send you emails to notify you that your password has changed. This email is informational and will not contain any password information. If you receive this email and have not recently reset your password, please contact the Service Desk.

  • The College will send you email to notify you of upcoming password expirations. Please refer to the password expiration section above.

If you have any questions please contact the Service Desk at https://servicedesk.tctc.edu or 864-646-1779.