Management Driven Reliability

Leadership and Supervision

This course is designed to introduce the individuals with direct reports to the necessary skills needed to perform their job, as well as hone the skills of the experienced team members. The course will consist of lecture, discussion, networking, and case studies and will cover:

• Modern Supervisor Challenges
• Corporate Social Responsibility, Ethics, and Sustainability            
• Managing Diversity
• Functions of the Supervisor
• Delegation, Empowerment, Coaching (upwards and downwards)
• Problem Solving, Decision Making, and Creativity
• Ensuring High Quality and Productivity
• Communication: Theory and Modern Media
• Employee Challenges: Counseling and Discipline
• Managing Time and Stress 
• Managing Conflict, Change, and Politics
• Supervision and Human Resources
• Providing Orientation and Training
• Appraising Performance

Root Cause Analysis

Root cause analysis (RCA) is the process of discovering the root causes of problems to identify appropriate solutions. RCA assumes that it is much more effective to systematically prevent and solve for underlying issues rather than just treating ad hoc symptoms and putting out fires. In this course you’ll learn about RCA triggers and methods to outline a six-step root cause analysis process that promotes critical thinking, creative collaboration, countermeasure analysis and solution verification. You’ll be able to define roles and responsibilities, as well as program goals, measures, and standards.