Find out today how an education at TCTC will get you ready for an immediate career path.
With dozens of clubs and organizations here, we make it easy to get involved!
Find out today how an education at TCTC will get you ready for an immediate career path.
With dozens of clubs and organizations here, we make it easy to get involved!
July 19, 2022
How the CRM Will Support The Work We Do
The new CRM (TriView) will be able to support the work we do and enhance our relationship with students in four primary ways. See below how each of these four ways will be able to provide benefits to both students and employees resulting in a holistic view and approach to service TCTC students by bringing the most commonly used, needed, and retrieved information to a 360 view in a single interface.
The Project Team will be hosting listening and feedback sessions on this information and the plans and impacts this tool will have on the broader campus community. Please attend one of the upcoming sessions:
We look forward to seeing and hearing from you soon!
July 12, 2022
CRM Product Selected
The College is proud to announce we are procuring the Target X Salesforce Community College Bundle as its Customer Relations Management (CRM) tool. This CRM platform is specifically designed to:
Our CRM, “TriView,” will ultimately result in a holistic view and approach to serving TCTC students by bringing the most commonly used, needed, and retrieved information to a 360 view in a single interface. The ‘why’ behind what we do will not change, but the ‘how’ and sometimes the ‘what’ will change through the implementation of this technology. People remain the core of our competitive advantage as we continue to be a community of “passionate people transforming lives and building strong communities one student at a time.” This platform further solidifies our ability to meet the needs of ‘One Student’ at a time.
The implementation, design, adoption, and usage of a major software product takes times and will be completed as a multi-year, multi-phase project. As such we are excited to go on this journey together as a college community. Our goal is to keep you up-to-date regularly on where we are, and next steps in the project.
Timeframe
It is too early to provide any detailed timelines, but we will start by setting up the technical backend environment and connection to current student systems. Then, our efforts will follow the traditional student life cycle by first implementing the recruitment and admissions functions, followed by the enrollment services and student success coaches, before expanding out to the rest of campus. Each of these phases will include the creation of sub teams made up by area content experts who will be instrumental in the development, creation, and implementation of student engagement strategies for each area.
Communication
We are excited to go on this journey together as a college community. The project leadership team consists of Adam Ghiloni, Tasheka Wright, Robin Weaver, and Luke VanWingerden with Jenni Creamer as the executive sponsor. The following webpage (www.tctc.edu/TriView) has been created as a single point of reference for project information, announcements, and updates. Change has been at the forefront of our lives these past few years, and we know that more change is hard, so we are making ourselves available to attend any department or team meetings over the coming months to discuss what a CRM is, provide updates on where we are in the project, and answer any questions. Please submit a meeting request through the CRM webpage and a team member will coordinate schedules.
CRM Goals
The project has college wide goals, benefits, and positive impacts for the entire campus community – faculty, staff, and students. TriView will:
As excited as we are for this tool, it is important to recognize that TriView cannot be all things to everyone. It will not generate organization or reporting structure changes, it will not fix bad data or poorly designed processes, and it will not solve all problems and frustrations. It will certainly help in major ways, but it is important to realize that it is not a silver bullet. Additionally, artificial intelligence and predictive analytics are current buzz words across high education. While a CRM will improve the College’s access to information and decision making, TriView is not designed to perform artificial intelligence or predictive analytics actions, and as such, will not perform these functions in a traditional or literal sense.
Listening Sessions
Defining requirements and evaluating the needs of the College included more than 30 employees across the campus. We realize others of you may have input, and we want to give you opportunities to share those thoughts. The project team is offering several listening sessions designed to give you an opportunity to provide your expertise. By hearing directly from you, we hope to avoid making assumptions. Plus, we want to be available to you from the start and throughout the CRM journey. We currently have the following listening sessions scheduled:
A Sneak Peek
You may be wondering what the CRM will actually look like. Target X offers a dynamic and user-friendly tool that both technical and non-technical people can appreciate. Below are a few images of the platform, showing a dashboard, report, advising, and to-do list view.
The CRM Project Team thanks you in advance for the hard work and dedication this significant strategic project is going to take over the coming months and years. We are excited to have made it to this step and to begin the work of implementation.